TERMS & CONDITIONS
Last updated: August 2026
Welcome to Vellora Beauty. These Terms & Conditions govern your use of our website, velloraoutlet.com, and the purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.
Vellora Beauty is an independent online beauty store operated from Italy. Throughout these Terms, “Vellora Beauty,” “we,” “us,” and “our” refer to the seller operating this online store.
These Terms apply to customers purchasing from Vellora Beauty. Nothing in these Terms is intended to exclude or limit any mandatory consumer rights that apply to you under the laws of your country or state of residence.
If you have any questions regarding these Terms, you can contact us at info@velloraoutlet.com.
1. PRODUCTS, PRICES & AVAILABILITY
We make every reasonable effort to ensure that product descriptions, images, prices, and availability displayed on our website are accurate and up to date. However, minor differences in product packaging, appearance, or presentation may occur, including when manufacturers update their packaging.
All prices are displayed in the currency shown on the website at the time of purchase. Any applicable shipping charges, taxes, duties, or other costs will be displayed or communicated where required before the order is completed.
Product availability may change without notice. As we work with third-party suppliers and fulfilment partners, an item may occasionally become unavailable after an order has been placed. If we are unable to fulfil your order, we will contact you and provide an appropriate solution, which may include cancellation and a refund for the unavailable item.
We reserve the right to correct genuine pricing, description, or technical errors on our website. If an error affects an order you have already placed, we will contact you before proceeding whenever required by applicable law.
2. ORDERS & ORDER ACCEPTANCE
When you place an order through Vellora Beauty, you are responsible for ensuring that the information provided at checkout, including your contact, billing, and shipping details, is complete and accurate.
After placing an order, you may receive an automatic confirmation email acknowledging that we have received your order. This confirmation does not necessarily mean that the order has been accepted or dispatched.
Orders are subject to product availability, successful payment authorization, and our ability to fulfil and deliver the order.
If we are unable to accept or fulfil an order, we will inform you as soon as reasonably possible. If payment has already been collected for an order that cannot be fulfilled, the applicable amount will be refunded using the original payment method, subject to applicable law.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, incorrect pricing or product information, or inability to fulfil the order. Nothing in this section limits any mandatory rights you may have under applicable consumer law.
3. PAYMENT
Payment must be made using one of the payment methods available at checkout. Available payment methods may vary depending on your location, currency, device, or payment provider.
By submitting an order, you confirm that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction.
Orders will only be processed after successful payment authorization. If a payment is declined, cancelled, or cannot be authorized, the order may not be processed.
Prices and the final amount payable will be displayed during checkout. Where applicable, additional charges such as shipping costs, taxes, or duties will be disclosed or handled in accordance with applicable law and the information provided at checkout.
Refunds, where applicable, will normally be issued to the original payment method used for the purchase, subject to our refund policy and applicable consumer law.
4. SHIPPING & DELIVERY
Shipping availability, costs, processing times, estimated delivery times, tracking information, and other delivery conditions are described in our Shipping & Returns Policy, which forms part of these Terms & Conditions.
Some orders may be fulfilled and shipped directly by our trusted suppliers or fulfilment partners. This does not affect your contractual relationship with Vellora Beauty or any mandatory consumer rights applicable to your purchase.
5. RETURNS, REFUNDS & RIGHT OF WITHDRAWAL
Returns and refunds are subject to our Shipping & Returns Policy, which forms part of these Terms & Conditions.
Nothing in our return policy limits any mandatory consumer rights available under applicable law. Where a statutory right of withdrawal applies, including for eligible online purchases by consumers in the European Union, customers may exercise that right within the period established by applicable law.
Certain products may be excluded from return or withdrawal where permitted by law, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Approved refunds will be processed in accordance with our Shipping & Returns Policy and applicable consumer law.
6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@velloraoutlet.com and provide your order details and, where appropriate, photographs of the issue.
We will review the issue and, where applicable, arrange an appropriate remedy, which may include replacement, refund, or another solution in accordance with applicable consumer law.
Nothing in this section limits any mandatory legal guarantee or other consumer rights that may apply to defective or non-conforming goods.
7. PRODUCT AUTHENTICITY
Vellora Beauty is committed to offering authentic beauty products sourced through trusted suppliers. We carefully select the suppliers and products available through our store with a focus on authenticity, quality, and reliability.
Unless expressly stated otherwise, Vellora Beauty is an independent retailer and is not affiliated with, endorsed by, or an official authorized retailer of the brands featured on our website. All trademarks, brand names, and product names belong to their respective owners.
8. INTELLECTUAL PROPERTY
The Vellora Beauty name, logo, website design, original text, graphics, and other original content created for Vellora Beauty may not be copied, reproduced, distributed, or used for commercial purposes without our prior permission, except where permitted by applicable law.
Third-party trademarks, brand names, logos, product images, and other intellectual property displayed on our website remain the property of their respective owners. Their appearance on our website does not imply any affiliation with or endorsement of Vellora Beauty unless expressly stated otherwise.
9. LIMITATION OF LIABILITY
Vellora Beauty will provide its services with reasonable care and in accordance with applicable law.
To the extent permitted by law, Vellora Beauty will not be responsible for losses or damages resulting from circumstances outside our reasonable control, including disruptions caused by third-party services, carriers, or other external events.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited, nor does anything in these Terms affect any mandatory consumer rights available under applicable law.
10. GOVERNING LAW & CONSUMER RIGHTS
These Terms & Conditions and purchases made through Vellora Beauty are governed by the laws of Italy, subject to any mandatory consumer protection laws that may apply in the country or state where you reside.
If you are a consumer residing in the European Union, nothing in these Terms affects the mandatory consumer protection rights available to you under the laws applicable to your purchase.
If you reside outside the European Union, including in the United States, you may also have mandatory rights under the laws of your country, state, or jurisdiction. Nothing in these Terms is intended to waive or restrict rights that cannot lawfully be waived or restricted.
In the event of a dispute, we encourage you to contact us first at info@velloraoutlet.com so that we can attempt to resolve the matter directly.
11. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or applicable legal requirements.
The most current version will always be available on this page, together with the date of the latest update. Changes will apply from the date they are published, except where applicable law requires otherwise.
12. CONTACT US
If you have any questions about these Terms & Conditions, your order, or your rights as a customer, please contact us at:
Vellora Beauty
Email: info@velloraoutlet.com
Operating country: Italy
We will be happy to assist you and will respond as soon as reasonably possible.