Last updated: August 2026

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At Vellora Beauty, we respect your privacy and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit velloraoutlet.com, make a purchase, contact us, or otherwise interact with our online store.

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Vellora Beauty operates from Italy and serves customers in multiple countries. Depending on where you live, different data protection laws and privacy rights may apply to you.

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This Privacy Policy should be read together with our Terms & Conditions, Shipping & Returns Policy, and any cookie preferences or notices displayed on our website.

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If you have questions about this Privacy Policy or how your personal information is handled, you can contact us at info@velloraoutlet.com.

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  1. INFORMATION WE COLLECT

Depending on how you interact with Vellora Beauty, we may collect the following categories of personal information:

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• Contact and identification information: such as your name, email address, phone number, billing address, and shipping address.

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• Order and transaction information: such as the products you purchase, order value, shipping method, order status, returns, refunds, and transaction details.

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• Payment information: payments are processed through third-party payment service providers. We may receive information relating to the status and details of a transaction, but we do not directly store complete payment card details.

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• Device and technical information: such as your IP address, browser type, device type, operating system, and other technical information generated when you use our website.

 

• Website usage information: such as pages and products viewed, interactions with our website, referring pages, session information, and other information collected through cookies and similar technologies.

 

• Communications: information you provide when you contact us, request customer support, submit a question, or otherwise communicate with Vellora Beauty.

 

• Marketing preferences: such as whether you have chosen to receive promotional emails and information about your communication preferences.

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  2. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

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• To process, manage, fulfil, and deliver your orders.

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• To process payments, refunds, returns, and other transactions.

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• To communicate with you about your orders, including confirmations, shipping updates, delivery information, and customer service matters.

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• To provide customer support and respond to your questions, requests, or complaints.

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• To operate, maintain, secure, and improve our website and online store.

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• To understand how visitors interact with our website, including through analytics and website performance tools.

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• To detect, prevent, and address fraud, security incidents, misuse, or other potentially unlawful activity.

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• To send marketing communications, offers, and updates where you have provided consent or where otherwise permitted by applicable law.

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• To comply with applicable legal, tax, accounting, regulatory, and record-keeping obligations.

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• To establish, exercise, or defend legal claims where necessary.

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  3. LEGAL BASES FOR PROCESSING

Where the General Data Protection Regulation (GDPR) or similar data protection laws apply, we process personal information only when we have a valid legal basis to do so. Depending on the circumstances, these legal bases may include:

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• Performance of a contract: when processing is necessary to process your order, receive payment, arrange fulfilment and delivery, manage returns or refunds, or provide customer service related to your purchase.

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• Legal obligations: when processing is necessary to comply with applicable tax, accounting, consumer protection, regulatory, or other legal requirements.

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• Legitimate interests: when necessary for our legitimate business interests, such as operating and improving our store, preventing fraud, maintaining security, and understanding website performance, provided that those interests do not override your rights and freedoms.

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• Consent: where you have given us permission to process your information for a specific purpose, such as certain marketing communications or the use of non-essential cookies where consent is required. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

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  4. SHARING YOUR INFORMATION

We may share personal information with third parties only when necessary to operate our business, provide our services, fulfil orders, comply with legal obligations, or for other purposes described in this Privacy Policy. These parties may include:

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• E-commerce and technology service providers: companies that provide the infrastructure and technology necessary to operate, maintain, secure, and improve our online store.

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• Payment service providers: We may share the information necessary to process and manage payments, refunds, and payment-related transactions with payment service providers used on our website. Payment information is processed by the relevant payment provider in accordance with its own privacy and security practices.

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• Suppliers and fulfilment partners: We may share the personal data necessary to process, fulfil, and deliver your order with the relevant suppliers, fulfilment providers, warehouses, and shipping partners. The information shared will be limited to what is reasonably necessary for these purposes.

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• Shipping and logistics providers: carriers and other delivery partners that require information such as your name, shipping address, contact details, and order information to deliver your purchase and provide tracking services.

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• Analytics and marketing service providers: providers that help us understand website usage, measure performance, and, where permitted, support our marketing activities.

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• Customer Support and Communication Providers: We may share personal data with service providers that help us manage customer inquiries, provide customer support, send transactional communications, and facilitate communications relating to orders, deliveries, returns, or other customer service matters. These providers may process personal data only as necessary to provide their services and in accordance with applicable data protection requirements.

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• Professional advisers and authorities: accountants, legal advisers, regulators, courts, law enforcement, or other authorities where disclosure is required by law or reasonably necessary to protect our legal rights.

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We do not sell your personal information.

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  5. INTERNATIONAL DATA TRANSFERS

Because Vellora Beauty operates internationally, some of the service providers, suppliers, fulfilment partners, or other third parties we work with may be located outside your country of residence, including outside the European Economic Area (EEA). As a result, your personal information may be transferred to and processed in other countries.

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Where personal information protected by the GDPR is transferred outside the EEA, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law. This may include relying on an adequacy decision issued by the European Commission, Standard Contractual Clauses, or another legally recognized transfer mechanism, where applicable.

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The level of data protection in another country may differ from that available in your country of residence. Where required by law, appropriate safeguards will be used to protect personal information transferred internationally.

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  6. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing our services, maintaining appropriate business and transaction records, resolving disputes, enforcing agreements, and complying with applicable legal, tax, accounting, and regulatory obligations.

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The length of time we retain information may vary depending on the type of information, the purpose for which it was collected, and any applicable legal requirements.

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When personal information is no longer required for these purposes, we will delete, anonymize, or otherwise securely dispose of it where appropriate and in accordance with applicable law.

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  7. COOKIES & SIMILAR TECHNOLOGIES 

We use cookies and similar technologies to operate our website, remember preferences, understand how visitors interact with our store, measure website performance, and, where applicable, support marketing activities.

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Some cookies are necessary for the website to function properly and cannot be disabled through our consent tools. Other cookies, such as certain analytics, functionality, or marketing cookies, may be used subject to your choices and applicable consent requirements.

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Where required by applicable law, non-essential cookies and similar tracking technologies will only be used after you have provided the necessary consent. You may manage or withdraw your cookie preferences through the cookie settings available on our website.

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Disabling certain cookies may affect some website features or functionality. 

 

More detailed information about the categories of cookies and similar technologies currently used on our website, as well as available consent choices, can be accessed at any time through the cookie settings available on the website.

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  8. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:

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• Request access to the personal information we hold about you.

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• Request correction of inaccurate or incomplete personal information.

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• Request deletion of your personal information, where applicable.

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• Request restriction of certain processing activities.

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• Object to certain processing based on legitimate interests or to the use of your personal information for direct marketing.

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• Request portability of certain personal information in a structured, commonly used, and machine-readable format, where applicable.

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• Withdraw your consent at any time where processing is based on consent.

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• Lodge a complaint with the competent data protection authority where this right is available to you.

 

To exercise a privacy right, please contact us at info@velloraoutlet.com. We may need to verify your identity before completing certain requests. We will respond within the timeframe required by applicable law.

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​Additional rights may apply depending on your place of residence. Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws, which may include rights to access, correct, delete, or obtain a copy of certain personal information, as well as rights relating to certain uses or disclosures of personal information. Where such laws apply to Vellora Beauty, we will honor eligible requests in accordance with applicable legal requirements.

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  9. CHILDREN’S PRIVACY

Vellora Beauty is not directed to children, and we do not knowingly collect personal information from children in violation of applicable data protection laws.

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Where consent is required for the processing of a child’s personal information, any applicable age requirements and parental or guardian consent requirements will be respected in accordance with the laws of the relevant jurisdiction.

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If you are a parent or legal guardian and believe that a child has provided personal information to us inappropriately, please contact us at info@velloraoutlet.com so that we can review the matter and take appropriate action.

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  10. CHANGES TO THIS PRIVACY POLICY 

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or applicable legal requirements.

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When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

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  11. CONTACT US 

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us at:

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Vellora Beauty
Email: info@velloraoutlet.com
Operating country: Italy