SHIPPING & RETURNS
SHIPPING POLICY
This policy explains how orders are shipped by Vellora Beauty.
1. Global Shipping
We offer international shipping to selected destinations. Shipping availability and delivery times may vary depending on the destination and product.
2. Order Processing
Order processing times may vary depending on the product and supplier. Once your order has been confirmed, it will be prepared for shipment as soon as possible. Estimated processing and delivery information will be provided during the ordering process whenever available.
3. Delivery Timeframes
Delivery times vary depending on the product, supplier, shipping method, and destination. Estimated delivery times will be provided during the ordering process whenever available. Please note that customs processing, carrier delays, remote locations, and other circumstances outside our control may affect delivery times.
4. Real-Time Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available. You can use the provided tracking number or link to follow the progress of your delivery.
5. Customs, Taxes & Import Fees
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country, the origin of the shipment, and applicable local regulations. Where these charges are not included in the price or collected at checkout, they may be payable by the recipient upon import or delivery. Where available, information about taxes or duties collected at checkout will be displayed during the ordering process.
6. Incorrect Addresses & Failed Deliveries
Please double-check your shipping details before completing your order. If a package cannot be delivered or is returned due to an incomplete or incorrect address provided by the customer, additional shipping costs may apply.
7. Delays Beyond Our Control
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier disruptions, weather events, customs procedures, or other unforeseen events. If a significant delay occurs, please contact us at info@velloraoutlet.com and we will assist you with the available information and appropriate next steps. Nothing in this section limits any mandatory consumer rights available under applicable law.
8. Returns & Support
Your satisfaction is our priority. If you need to initiate a return, have questions about your order, or require delivery assistance, please contact us at info@velloraoutlet.com.
RETURN & EXCHANGE POLICY
30-Day Return Guarantee
We want you to love your purchase! Vellora Beauty offers returns on eligible products within 30 days of delivery, subject to the conditions below. Eligible returns may qualify for a refund or store credit, as applicable. This return policy does not limit any mandatory consumer rights that may apply to your purchase.
CONDITIONS FOR RETURNS & EXCHANGES:
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Unopened & Unused: Products must generally be unused, unopened, and in their original packaging to qualify for a return under our 30-day return policy. For health and hygiene reasons, certain sealed products may not be eligible for return once opened or unsealed, where permitted by applicable law.
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Damaged, Defective or Incorrect Items: If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@velloraoutlet.com with your order details and, where appropriate, photographs of the issue. We will review the matter and arrange an appropriate solution in accordance with applicable consumer law. Nothing in this provision limits any mandatory legal guarantee or other consumer rights that may apply to defective or non-conforming goods.
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Return Shipping Costs: For returns made under our 30-day return policy, customers may be responsible for return shipping costs unless otherwise stated. If an item is damaged, defective, incorrect, or otherwise non-conforming, return shipping costs and any applicable remedy will be handled in accordance with applicable consumer law.
HOW TO INITIATE A RETURN:
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Contact us at info@velloraoutlet.com with your order number, the item you wish to return, and the reason for your request.
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Our customer support will review your request and, if the item is eligible for return, provide the applicable return instructions. Please do not send a return before receiving these instructions, as the correct return destination may vary depending on the product and fulfilment location.
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Once the returned item has been received and, where applicable, inspected, we will process any approved refund as soon as reasonably possible. Refunds will normally be issued to the original payment method, subject to applicable consumer law and payment processing times.
ORDER CANCELLATIONS:
If you wish to cancel an order, please contact us at info@velloraoutlet.com as soon as possible. We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfilment, or shipment, cancellation may no longer be possible.
If an order cannot be cancelled, you may still be able to request a return after delivery in accordance with our return policy and any mandatory consumer rights applicable to your purchase.
REFUNDS:
Once a refund has been approved, it will normally be issued to the original payment method used for the purchase. Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Where a refund is required under applicable consumer law, it will be processed within the timeframe and under the conditions required by that law.